SHIMORA
PERFUME RETURNS, REFUNDS & EXCHANGE POLICY
The Perfume Company
At Shimora, customer satisfaction is important to us. We take pride in providing quality fragrances and ensuring that every order is carefully packaged and delivered.
Please read our Returns, Refunds and Exchange Policy before placing an order.
1. Change of Mind Returns
Due to the personal-use and hygiene-sensitive nature of perfume products:
– Perfumes that have been opened, sprayed, used or tampered with generally cannot be accepted for change-of-mind returns where applicable health and hygiene exceptions apply.
– Products must remain unused, unopened and in their original sealed packaging to qualify for a change-of-mind return where permitted by law.
– Customers must contact Shimora before returning any product.
– Applicable statutory cooling-off rights for online purchases will be respected.
2. Damaged or Broken Products
If your order arrives damaged, leaking or broken:
– Contact us as soon as possible after receiving your order.
– Provide your order number and photographs of the damaged product and packaging.
– Do not discard the product or packaging before contacting us.
– Shimora will assess the issue and arrange an appropriate replacement or refund where applicable.
Where the damage occurred during delivery, Shimora will assist with resolving the matter.
3. Incorrect Orders
If you receive a fragrance, bottle size or product different from what you ordered:
– Notify Shimora as soon as possible.
– Provide your order number and photographs of the product received.
– We will arrange the correct product or an appropriate refund at no additional cost to you.
4. Faulty or Defective Products
We stand behind the quality of our products.
If a perfume is defective, unsafe, faulty or does not meet the legally required quality standards, customers are entitled to the remedies provided under the South African Consumer Protection Act.
Depending on the circumstances, these remedies may include a repair, replacement or refund.
This includes applicable rights under Section 56 of the Consumer Protection Act, including the six-month implied warranty of quality.
5. Fragrance Preference and Personal Taste
Perfume preferences are personal and can differ from one individual to another.
We therefore do not accept change-of-mind returns solely because:
– You do not like the fragrance.
– The fragrance smells different on your skin.
– The scent is not what you expected personally.
– You have changed your mind after opening or using the perfume.
This provision does not affect your legal rights where a product is defective, incorrectly supplied, misrepresented or otherwise fails to meet applicable consumer protection requirements.
6. Refund Policy
Approved refunds will be processed using the original payment method wherever reasonably possible.
– Refund processing times may depend on the payment provider or bank.
– Refunds required under applicable law will be processed within the legally prescribed period.
– Delivery fees will be handled in accordance with applicable consumer protection requirements.
7. Exchanges
Exchanges may be considered for eligible unopened products, subject to applicable legal rights and product availability.
Customers must obtain approval from Shimora before sending products back.
8. Return Shipping
For change-of-mind returns where the customer is legally responsible for the return, the customer may be required to pay the direct cost of returning the product.
Where a product is defective, damaged, incorrectly supplied or otherwise qualifies for a return at Shimora’s responsibility under applicable law, Shimora will cover the applicable return costs.
9. How to Request a Return or Refund
To request a return, exchange or refund, please contact our customer support team with:
– Your full name.
– Order number.
– Contact number.
– Reason for the return.
– Photographs, where applicable.
Email: admin@shimora.co.za
Website: www.shimora.co.za
Please wait for confirmation and return instructions before sending any product back.
10. Consumer Protection
Shimora operates in accordance with applicable South African consumer protection legislation, including:
– Consumer Protection Act 68 of 2008.
– Electronic Communications and Transactions Act 25 of 2002.
Nothing in this policy is intended to limit, exclude or override any consumer rights provided by South African law.
OUR COMMITMENT
At Shimora, we believe that luxury begins with trust. We are committed to treating every customer fairly and resolving product-related concerns professionally.
SHIMORA – THE PERFUME COMPANY
Luxury in Every Drop.
